Different types of couriers are used for shipments based on destination, shipping times outside Italy may be delayed due to the bureaucracy of cultural heritage practices for expatriation. If you are interested in a purchase, it is possible to agree on a different delivery / collection method and for any information or request you can send a message to:
Our policy provides for a 14 day return period. If 14 days have gone by since the date of purchase, unfortunately we cannot offer you any refunds or exchanges. In order for it to be eligible for return, the item must be intact and in the same condition in which you received it. Additional items for which returns are excluded: * Damaged products
* Modified products * Any item that is not in its original condition, is damaged or with parts missing due to causes unrelated to our error. * Any item returned more than 14 days After delivery For return purposes, we require a receipt or proof of purchase. Refunds (if applicable) Once we have received and inspected your return, we will send you an email to let you know that the item has been received.
We will also notify you of the approval or denial of your refund request. If your request is approved, the refund will be processed and a credit will automatically be applied to your original card or payment method.
Late or outstanding refunds (if applicable) If you haven't received a refund yet, first double check your bank account, then contact your credit card company; It may take some time for the refund to be formally registered, so please contact your bank. There are often processing times for registering for a refund.If you have already followed these steps and have not yet received your refund, please email us at: firstname.lastname@example.org
Sale Items (if applicable) Full priced items only can be refunded. Unfortunately, no refunds are possible for items on sale.Changes (if applicable) If you have second thoughts and want to replace one product with another, send us an email to email@example.com it will be ns.
To make a return, send the product to the following address: Silvia Enriconi Via Milano, 33 18013 Diano Marina IM Italy. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will not be included in the refund. Depending on the country you live in, the time it takes for the replacement product to be delivered may vary. If you need to ship an item worth more than € 75, consider using a traceable shipping service or insuring shipping. We do not guarantee that we will receive the returned item.